Rapid Interactive Feedback - Lessons learned in Schlumberger RPS ’ corporate improvement program
نویسندگان
چکیده
It is assumed that many measurement programs fail because of the lack of normative models to assess a measurement program in advance. Our last years ESCOM presentation was about enhancing GQM with the characteristics of software development and software products. This enhancement improves the definition process of a measurement program. Schlumberger RPS is continuing its measurement program successfully, which appears to be largely due to its organisation of the feedback sessions. Our research is currently focused on normative models regarding this feedback process. This area is of special interest because rapid and interactive feedback sessions are regarded to be essential for the success of the entire process improvement program. This paper presents the results of research on learning by measurement feedback, and presents guidelines based on theory and experience for optimising the beneficial effects of feedback processes. For more information: R. van Solingen, Schlumberger Retail Petroleum Systems, Industrieweg 5, 5531 AD Bladel, The Netherlands, [email protected], Tel: +31 497 389555 E. Berghout, Delft University of Technology, Department of Information Systems, P.O. Box 356, 2600 AJ Delft, The Netherlands, [email protected], Tel: +31 15 2787276
منابع مشابه
Assessing Feedback Of Measurement Data: Relating Schlumberger Rps Practice To Learning Theory
Schlumberger RPS successfully applies software measurement to support their software development projects. It is proposed that the success of their measurement practices is mainly based on the organization of the interpretation process. This interpretation of the measurement data by the project team members is performed in so-called ‘feedback sessions’. Many researchers identify the feedback pr...
متن کاملApplication of software measurement at Schlumberger RPS
At Schlumberger RPS, the application of the Goal/Question/Metric approach (GQM) and the Quality Improvement Paradigm (QIP) resulted in an enhanced ‘model-based GQM’. It customizes measurement to the organization and supports in the reuse of experience, by applying and maintaining reusable reference models. This ‘model-based GQM’ is a more formal method for the application of software measuremen...
متن کاملAn Interactive Synchronous E-Learning System for Corporate Knowledge Management: Lessons Learned from SaveCom
This research discusses the interactive synchronous e-learning system and its implications for corporate knowledge management. Using a case study of a Taiwanese Telecom company, qualitative data was gathered on the architecture, mechanisms, and KM implications of an interactive synchronous e-learning system in a business context. Following a case analysis, the summarization of the key contribut...
متن کاملIntegrating Business Process Descriptions and Lessons Learned with an Experience Factory
Business Processes and Lessons Learned are valuable experiences of an organization. By integrating them, synergies can be leveraged. This integration was practically evaluated in the Corporate Information Network (COIN) initiative of Fraunhofer IESE, a project that officially started in January 2000. COIN combines "learning from project experience" with "reuse of Business Process knowledge". Th...
متن کاملOrganizational Learning Through the Collection of "Lessons Learned"
This paper provides an approach for organizational learning through the collection of "Lessons Learned." The approach focuses on organizations in the Information Technology area, but is applicable to any organization having defined processes and a mechanism for process improvement. This approach ties the lessons learned program to the process infrastructure used by the organization to collect l...
متن کامل